A legal disclaimer

Terms & Conditions

Welcome to Salon in the Square. These terms and conditions apply to appointments, services, products and bookings made with us. By booking an appointment with Salon in the Square, you agree to these terms.
 

1. Appointments & Bookings

Appointments can be booked through our online booking system, by telephone, WhatsApp or directly with the salon.

When booking, please provide accurate contact details and any relevant information about your hair, previous colour or treatments. This helps us recommend the most suitable service for you.

Your appointment is reserved specifically for you, so we kindly ask that you arrive on time and allow enough time for your appointment.
 

2. Consultations

For colour services, a consultation may be required before your appointment. We may need to discuss your hair history, previous colour, condition and desired result to determine the most appropriate service.

Please be completely honest about previous colour, chemical treatments, home colour and other products or treatments used on your hair. This information can affect the outcome and condition of your hair.

We reserve the right to change or decline a service if we believe the requested treatment could compromise the condition or safety of your hair.
 

3. Colour Services & Patch Tests

A skin sensitivity test may be required before certain colour services. Where required, this must be completed within the salon's recommended timeframe before your appointment.

If a required test has not been completed, we may be unable to carry out the colour service.

If you experience any reaction to a colour or product, please contact the salon immediately and seek appropriate medical advice where necessary.
 

4. Changes, Cancellations & Rescheduling

We understand that plans can change. We kindly ask for at least 48 hours' notice if you need to cancel or move your appointment.

Appointments cancelled or rescheduled with less than 48 hours' notice, as well as missed appointments, may be subject to a cancellation charge or loss of any deposit paid.

Repeated late cancellations or missed appointments may require payment in advance for future bookings.

Please refer to our separate Cancellation Policy for further information.
 

5. Late Arrivals

If you arrive late for your appointment, we will always do our best to accommodate you.

However, arriving late may mean that there is not enough time to complete your full service. In these circumstances, we may need to modify the service or reschedule your appointment, and charges may still apply.

We recommend arriving a few minutes before your appointment so you can settle in and enjoy your salon experience.
 

6. Children & Accompanying Guests

Children are very welcome at Salon in the Square. For the comfort and safety of all our clients and our team, we kindly ask that children are supervised by a responsible adult and remain settled and well-behaved during your visit. Thank you for helping us maintain a relaxed and enjoyable salon environment for everyone.

Where possible, we kindly ask clients to avoid bringing additional guests to appointments unless necessary, as salon space is limited.

7. Service Results & Adjustments

We want you to love your hair. If you have any concerns following your appointment, please contact us within 7 days so that we can discuss the issue and, where appropriate, arrange an adjustment.

Any complimentary adjustment will relate to the original service and will be considered on an individual basis.

Adjustments may not be available where hair has subsequently been altered, coloured, chemically treated or cut by another salon or by the client.

Nothing in these terms affects your statutory rights.

8. Pricing & Payment

All prices displayed on our website, booking system or price list are subject to change.

The final price may vary depending on hair length, thickness, condition, product usage, time required and the services agreed during your appointment. Where a significant change in price is expected, we will aim to discuss this with you before proceeding.

Payment is due at the end of your appointment unless otherwise agreed.

We accept the payment methods advertised by the salon.

9. Deposits

A deposit may be requested to secure certain appointments.

Where applicable, the deposit will be deducted from the final cost of your service.

Deposits may be retained where an appointment is missed or cancelled/rescheduled outside the permitted notice period, subject to applicable consumer law.

10. Gift Vouchers

Salon in the Square gift vouchers may be subject to an expiry date and any conditions stated on the voucher.

Gift vouchers cannot be exchanged for cash except where required by law and cannot be replaced if lost or stolen.
 

11. Personal Belongings

Please keep personal belongings with you during your appointment where possible. Salon in the Square cannot accept responsibility for loss or damage to personal belongings unless caused by our negligence.
 

12. Photography & Social Media

We may occasionally ask your permission to photograph your finished hair for our website or social media.

Photography will only be used with your permission. You can decline photography at any time.
 

13. Website Information

We aim to ensure that information, pricing and service descriptions on our website are accurate and up to date. However, prices, availability and services may change without notice.

Images displayed on our website or social media are intended for inspiration. Hair colour and results can vary depending on your existing colour, hair condition, texture and previous treatments.
 

14. Privacy

We respect your privacy and handle personal information in accordance with applicable UK data protection legislation.

Information provided when booking an appointment will only be used for legitimate salon and appointment-related purposes and in accordance with our Privacy Policy.
 

15. Our Right to Refuse or Modify a Service
Salon in the Square reserves the right to refuse or modify a service where we reasonably believe it may compromise the condition of the hair, the safety of the client or our team, or where the requested result cannot reasonably be achieved.

We will always aim to explain the reason and, where possible, offer an appropriate alternative.

16. Changes to These Terms

We may update these terms and conditions from time to time. The latest version will be published on our website.
 

17. Contact

If you have any questions about these terms, your appointment or any of our services, please contact Salon in the Square.

We are committed to providing a professional, welcoming and enjoyable salon experience and will always aim to deal with questions or concerns fairly and respectfully.

Salon in the Square
Mawnan Smith, Falmouth, Cornwall

Last updated: August 2026

These terms are intended as general salon terms and do not remove or limit any rights you have under applicable UK consumer law.