Refund Policy

At Salon in the Square, we are committed to providing a high standard of service and ensuring every client leaves feeling happy with their hair.

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Hair Services

If you are unhappy with your hair following an appointment, please contact us within 7 days of your service. We ask that you give us the opportunity to discuss your concerns and, where appropriate, arrange a complimentary adjustment.

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Complimentary adjustments are considered on a case-by-case basis and must relate to the original service provided. We cannot guarantee an adjustment if the hair has been altered, coloured or treated by another salon or by the client since the original appointment.

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Refunds

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As our services are personalised and carried out specifically for each client, refunds are not automatically offered once a service has been completed. Where an issue cannot reasonably be resolved through an adjustment, we will discuss the most appropriate solution with you.

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Deposits & Appointments

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Deposits may be used to secure appointments and may be non-refundable where an appointment is cancelled or missed outside our cancellation policy. Please refer to our Cancellation Policy for full details.

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Gift Vouchers

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Gift vouchers are non-refundable and cannot be exchanged for cash, except where required by law. They may only be used in accordance with the terms stated on the voucher.

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Contact Us

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If you have any concerns about a service or purchase, please contact Salon in the Square as soon as possible. We will always aim to resolve concerns fairly, professionally and with your best interests in mind.

Salon in the Square reserves the right to review each refund or adjustment request individually. Nothing in this policy affects your statutory rights under UK consumer law.